Public offer
The Client is a fully capable individual who places Orders on the website www.nheaven.ru or an instagram account www.instagram.com/n_heaven_moscow either specified as the recipient of the Goods, or using the Goods purchased on the site www.nheaven.ru or an instagram account www.instagram.com/n_heaven_moscow , exclusively for personal, family, household and other needs not related to the implementation of entrepreneurial activities.

Seller - "nheaven.ru " - Individual entrepreneur Anastasia Gulynskaya, who sells the Goods presented on the website www.nheaven.ru or an instagram account www.instagram.com/n_heaven_moscow .

Online store - an online website or Instagram account belonging to the Seller, located on a server in Moscow and having an Internet address www.nheaven.ru or www.instagram.com/n_heaven_moscow accordingly. It presents the Goods offered by the Seller to its Customers for placing Orders, as well as payment terms and delivery of these Orders to Customers.
Website - www.nheaven.ru; instagram account www.instagram.com/n_heaven_moscow

A product is an object of the material world that has not been withdrawn from civil circulation and is presented for sale on the Website or Instagram account.

An order is a duly executed request from the Client for delivery to the specified address of a list of Goods selected on the Website or Instagram account. An order can be issued both for the purpose of concluding a retail purchase and sale agreement, and for exchanging or replacing Goods under a previously concluded agreement in cases provided for by the legislation of the Russian Federation.

The delivery service is a third party that provides services for the delivery of Orders to Customers under an agreement with the Seller.

External site - a site on the global Internet, a link to which is posted on the site www.nheaven.ru or an instagram account www.instagram.com/n_heaven_moscow .

An offer is a Seller's public offer addressed to any individual (citizen) to conclude a retail sale agreement with him (hereinafter referred to as the "Agreement") on the existing terms contained in the Agreement.

Acceptance - full and unconditional acceptance by the Client of the terms of this Agreement.

1. General provisions

1.1. These Terms of Sale of goods (hereinafter referred to as the Contract) are a public offer in accordance with art. 435 and Part 2 of art. 437 of the Civil Code of the Russian Federation (hereinafter - the Civil Code), that is, the official offer of the Online store "www.nheaven.ru ">www.nheaven.ru " or an instagram account www.instagram.com/n_heaven_moscow ">www.instagram.com/n_heaven_moscow ">www.instagram.com/n_heaven_moscow to the address of any capable individual to conclude with the online store "www.nheaven.ru " or an instagram account www.instagram.com/n_heaven_moscow the contract of purchase and sale of Goods by remote means on the terms defined in this offer and contains all the essential terms of the Contract.

1.2. Relations in the field of the sale of goods by remote means and the provision of services in connection with such sale, as well as consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law "On Consumer Rights Protection" and other federal laws and legal acts of the Russian Federation adopted in accordance with it, including the Rules for the Sale of Goods by remote Means (approved. By Decree of the Government of the Russian Federation No. 612 dated September 27, 2007).

1.3. By ordering Goods through the Online Store, the Customer agrees to the Terms of Sale of Goods (hereinafter referred to as the Terms) set out below.

1.4. The Seller reserves the right to amend this Agreement unilaterally.

1.5. The Client agrees to the Terms by clicking the "Checkout" button at the last stage of placing an Order on the Website or Instagram account or by giving consent to the operator when placing an Order by phone. The commission of these actions is a fact confirming the conclusion of the contract between the Client and the Seller.

1.6. In case of promotional events, promotions, special provisions may be established in the terms of promotions posted on the Website or Instagram account, regulating the procedure for placing an order and returning goods. At the same time, the terms of the promotions are an integral part of these Terms of Sale, and are subject to application for persons participating in the promotions.

2. The subject of the contract and the price of the Goods

2.1. The Seller transfers, and the Client accepts and pays for the goods under the terms of this Agreement.

2.2. The right of ownership of the Goods passes to the Client from the moment of the actual transfer of the Goods to the Client and the payment of the full cost of the Goods by the latter. The risk of damage to the Goods passes to the Customer from the moment of the actual transfer of the Goods to the Customer.

2.3. The prices of the Goods are determined by the Seller unilaterally and are indicated on the pages of the online store.

2.4. The price of the goods is indicated in rubles.

2.5. The price of the Goods on the Website or Instagram account can be changed by the Seller unilaterally. The price of the Product is valid at the time of clicking the "Checkout" button at the last stage of ordering. At the same time, the price of the Goods ordered by the Customer is not subject to change.

3. Conclusion of the contract

3.1. Acceptance of this offer (contract) - execution by the Customer of an order for Goods in accordance with the terms of this offer.

3.2. The agreement concluded on the basis of the Client's acceptance of this offer is an accession agreement to which the Client joins without any exceptions or reservations.

3.3. The fact of placing an order by the Client is an unconditional fact of the Client's acceptance of the terms of this Agreement, including the Client's consent to the Seller sending him SMS messages about the status of his order and surveys to improve the quality of customer service. A customer who has placed an order for goods in the Seller's online store is considered a contractual counterparty, that is, a person who has entered into a relationship with the Seller under the terms of this Agreement.

3.4. The withdrawal of the offer (Contract) can be carried out by the Seller at any time, but this is not a reason for the rejection of the Seller's obligations under already concluded contracts. The Seller undertakes to post a notice of the withdrawal of the offer in his online store, indicating the exact time of the withdrawal of the offer, at least 12 hours before the event of the withdrawal (suspension) of the Offer.

4. Registration on the Website or Instagram account.

4.1. Registered and unregistered Customers can place an Order in the Online store, while the Customer is solely responsible for the accuracy and correctness of the information provided to them.

4.2. The customer who has placed an order in the Online store receives an individual identification by providing a login and password or otherwise. Individual identification of the Client allows to avoid unauthorized actions of third parties on behalf of the Client and opens access to additional services.

4.3. The transfer of the login and password by the Client to third parties remains at his discretion. The Client is solely responsible for all possible negative consequences in the event of a transfer.

5. Rights and obligations of the parties

5.1. The Seller undertakes:

5.1.1. To transfer the goods to the Customer in the agreed quantity, assortment, completeness, appropriate quality, free from the rights of third parties, as well as within the agreed time frame (in the absence of an agreement on the terms - within a reasonable time).

5.1.2. From the moment of conclusion of this Agreement, to fulfill in full all obligations to the Client in accordance with the terms of this Agreement and the current legislation of the Russian Federation. The Seller reserves the right to default on the obligations under the Contract in case of force majeure.

5.1.3. Process the Client's personal data and ensure their confidentiality in accordance with the procedure established by the current legislation of the Russian Federation.

5.1.4. To prevent attempts of unauthorized access to information or its transfer to persons who are not directly related to the execution of Orders; to detect and prevent such facts in a timely manner.

5.1.5. Accept the Goods returned by the Customer both of proper quality and Goods with defects.

5.1.6. Replace the Goods of inadequate quality in the prescribed manner and within the prescribed time.

5.2. The Seller has the right:

5.2.1. To timely and full payment of the goods sold to the Customer, as well as to the integrity of the Customer.

5.2.2. To change this Agreement, Prices for Goods and Tariffs for related services, methods and terms of payment and delivery of goods unilaterally by placing them on the pages of the online store. All changes take effect immediately after publication and are considered to be brought to the attention of the Client from the moment of such publication.

5.2.3. Without the consent of the Client, transfer their rights and obligations to perform the Contract to third parties.

5.2.4. To record telephone conversations with the Client. In accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".

5.2.5. To receive information about the IP address of the visitor of the online store. This information is not used to establish the identity of the visitor and is not subject to transfer to third parties.

5.2.6. Use the "cookies" technology. "Cookies" do not contain confidential information and are not transmitted to third parties.

5.3. The Client has the right to:
5.3.1. To receive information about the product, manufacturer and seller, which is provided by posting the necessary information on the Website or Instagram account.

5.3.2. For the safety of the goods, namely, that the goods, under normal conditions of use, storage, transportation and disposal, are safe for the life and health of the consumer, the environment, and also do not cause harm to the consumer's property.

5.3.3. For the purchase of goods of proper quality. The quality of the goods corresponds to the agreement between the Seller and the Client.

5.3.4. For the return and exchange of goods in accordance with the law and this Agreement.
10. Return of Goods

10.1. Return of Goods of proper quality:

10.1.1. The Customer has the right to refuse the Goods at any time before its transfer, and after the transfer of the Goods - within 7 (Seven) days, not counting the day of purchase. The return of Goods of proper quality is possible if the Goods were not in use, its consumer properties, presentation, complete set, seals, labels are preserved, and there is also a document confirming the fact and conditions of purchase of the specified goods. The Client's lack of a document confirming the fact and conditions of the purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of the goods from this seller.

10.1.2. The Customer is not entitled to return or exchange Goods of good quality specified in the List of non-food products of good quality that are not subject to return or exchange, approved by the Decree of the Government of the Russian Federation No. 55 dated 19.01.1998.

10.1.3. The Client does not have the right to refuse a Product of proper quality having individually defined properties if the specified product can be used exclusively by the Client purchasing it. These include goods that differ significantly from other similar goods in properties that allow not only to identify the product, but make it unique, the only one intended only for a specific buyer.

10.1.4. The Customer is obliged to return the goods to the Seller at the address: Moscow, Luzhnetskaya Embankment, 10, p. 9 office 2 - at his own expense, having previously contacted the operator by phone: +79858040576. The Seller returns to the Customer the cost of the paid Goods minus the actual costs incurred by the Seller to receive payment for the goods, to deliver the Order to the customer and/or pick-up point, as well as to return the Order to the Seller's warehouse, within 10 (Ten) days from the date of receipt of the returned Goods.

10.2. Return of Goods of inadequate quality:

10.2.1. The Customer may return the Goods of inadequate quality to the Seller within the warranty period, expiration date or, if such a period is not established, within a period not exceeding one year. The Client, at his choice, has the right:
require replacement for a product of the same brand (the same model and/or article);
demand replacement for the same Product of another brand (model, article) with the corresponding recalculation of the purchase price;
demand a proportionate reduction in the purchase price;
to demand immediate gratuitous elimination of defects of the goods or reimbursement of the costs of their correction by the consumer or a third party;
to refuse to fulfill this Agreement and demand a refund of the amount paid for the goods.

10.2.2. When contacting the Customer directly to the Seller, the Customer must send a written claim to the postal address: Moscow, Luzhnetskaya Embankment, 10, p. 9 office 2 with a description of the problem and information about the documents confirming the fact and date of purchase. The Seller is obliged to respond to the Customer's claim within 10 (Ten) days from the date of receipt of the claim.

10.2.3. The Seller has the right to check the quality of the Goods. The terms of the quality control are established based on the terms established by the Law "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 to meet the requirements of the Customer in the claim. In case of a dispute about the causes of the defects of the Goods, the Seller is obliged to conduct an examination of the Goods at his own expense.

10.2.4. The Customer is obliged to deliver the Goods independently to the receiving point (in agreement with the Seller) or to the Seller's Service Center: Moscow, Luzhnetskaya Embankment, 10, p. 9 office 2.

10.2.5. Based on the results of quality control or examination, if it is proved that the Seller is responsible for this defect, the Client's claim is subject to satisfaction.

10.2.6. If, based on the results of the inspection or examination, it is established that the defect has not been detected or the Seller is not responsible for it, the Customer is obliged to compensate the seller for the costs of the examination and all transportation costs incurred.

10.2.7. In the event of the Client's withdrawal from this Agreement and a demand for a refund of the amount of money paid for the Goods in accordance with clause 10.2.1. of this Agreement, the value of the Goods shall be refunded to the Client within 10 (Ten) days from the date of receipt by the Seller of the Client's written application.

11. Refund rules.

11.1. The refund can be made in one of the following ways:
receipt of cash at the Seller's cash desk at the address: Moscow, Luzhnetskaya Embankment, 10, p. 9 office 2;
transfer to the bank account or bank card specified by the Client in the Refund Application.

11.2. In order to refund funds to the Client's bank card, it is necessary to fill out an "Application for refund of funds", which is sent at the request of the Seller to the Client's email address, and send it along with a copy of the passport to the address: Moscow, Luzhnetskaya Embankment, 10, p. 9 office 2. The refund will be made to the Client's bank account specified in the application within

10 (Ten) working days from the date of receipt of the "Refund Application" by the Seller.

11.3. Cash refunds are made only to the person specified in the refund application or to the person authorized to receive funds by a notarized power of attorney.

11.4. In any case, when paying with a bank card on the Website, the refund is made to the same settlement account from which the payment was made.

12. Intellectual property

12.1. All text information and graphic images located on the Seller's Website or Instagram account are the property of the Seller and/or its counterparties.

13. Privacy Policy and protection of personal information

13.1. By accepting this offer, the Client agrees and authorizes the Seller to process his personal data, including last name, first name, patronymic, date of birth, gender, postal address; home, work, mobile phones, e-mail address, including collection, systematization, accumulation, storage, clarification (updating, modification), use, distribution (including transfer on the territory of the Russian Federation and cross-border transfer), depersonalization, blocking, destruction of personal data, as well as their transfer to the Seller's counterparties for the purpose of further processing (including collection, systematization, accumulation, storage, clarification (updating, modification), use, distribution (including transfer on the territory of the Russian Federation and cross-border transfer), depersonalization, blocking, destruction of personal data) for conducting research aimed at improving the quality of services, for conducting marketing programs, statistical research, as well as for promoting services on the market by making direct contacts with the Client using various means of communication, including, but not limited to: mailing list, e-mail, telephone, fax, Internet.

13.2. The Client agrees and authorizes the Seller and the Seller's counterparties to process the Client's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Seller. Work with such systems is carried out according to the algorithm prescribed by the operator (collection, systematization, accumulation, storage, clarification, use, blocking, destruction). Processing methods used (including, but not limited to): automatic verification of postal codes with the code base, automatic verification of the spelling of street names, localities, automatic verification of the validity of VIN and state registration marks, clarification of data with the Client by telephone, postal communication with the Client or via Internet contact, segmentation of the database according to specified criteria.

13.3. The Client agrees that, if it is necessary to achieve the purposes specified in this offer, his personal data received by the Seller may be transferred to third parties to whom the Seller may entrust the processing of the Client's personal data on the basis of an agreement concluded with such persons, subject to compliance with the requirements of the legislation of the Russian Federation on security by such third parties, the confidentiality of personal data and the security of personal data during their processing. When transferring the specified Customer data, the Seller warns the persons receiving the Customer's personal data that these data are confidential and can only be used for the purposes for which they are reported, and requires these persons to comply with this rule.

13.4. The Client has the right to request from the Seller full information about his personal data, their processing and use, as well as to request the exclusion or correction / addition of incorrect or incomplete personal data by sending a corresponding written request to the Seller's postal address.

13.5. The consent given by the Client to the processing of his personal data is indefinite and can be revoked by sending a written application by the Client to the Seller's postal address.

13.6. Processing of personal data is carried out by the Seller in the following ways: processing of personal data using automation tools, processing of personal data without the use of automation tools (non-automated processing). When processing personal data, the Seller is not limited in the use of methods of processing them.

13.7. The Seller is not responsible for the information provided by the Client on the Website or Instagram account in a publicly available form.

14. Mailing lists and informational messages.